Privacy Policy

    Last Updated: November 21, 2025

    SnapKYC by Ooru Digital Private Limited (“Ooru”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our websites, digital products, services, and support teams.

    We are committed to handling your information responsibly, and to continuously improving our practices in line with evolving standards in data security and digital infrastructure.

    1. Scope

    This Privacy Policy applies to:

    • Visitors to our websites
    • Clients, partners, vendors, and users of Ooru products and services
    • Individuals interacting with our support or communications channels

    It does not apply to third-party websites or services linked through our platforms.

    2. Information We Collect

    Information You Provide

    • Name, organization, job title
    • Contact details such as phone number or email
    • Customer support queries or feedback
    • Optional forms or surveys
    • Content you choose to upload into our platforms

    Information Collected Automatically

    • IP address, device type, browser type
    • Usage patterns and interaction logs
    • Technical metadata from system logs

    Information from Third Parties

    • Event registrations or referrals
    • Publicly available professional or institutional records

    3. How We Use Your Information

    We use your information to:

    • Deliver and improve our services and products
    • Respond to queries or provide support
    • Ensure platform security and reliability
    • Conduct internal analytics and service performance reviews
    • Share service updates and operational notices
    • Fulfill contractual and legal obligations

    We may aggregate or anonymize your information for metrics, reporting, or system enhancements.

    4. Cookies and Tracking

    We may use cookies or tracking technologies to:

    • Maintain site performance
    • Understand usage patterns
    • Enable feature optimization

    You can control cookie settings via your browser or device.

    5. Sharing and Disclosure

    We may share data with:

    • Trusted service providers for hosting, analytics, or communication (under data protection agreements)
    • Regulatory authorities when legally required
    • In cases of mergers, acquisitions, or organizational restructuring

    We do not sell personal data.

    6. Data Storage and Compliance

    Your data may be stored or processed in secure infrastructure managed by Ooru or our cloud partners.

    We're certified with:

    • SOC 2 Type II certification
    • ISO/IEC 27001:2022 compliance

    These certifications reflect our commitment to best-in-class security and responsible data stewardship.

    7. Security Measures

    We implement technical and organizational controls to protect your data, including:

    • Access controls and encryption
    • Role-based permissions
    • Real-time monitoring
    • Regular internal reviews and audits

    8. Data Retention

    We retain information only as long as necessary to:

    • Provide services
    • Meet legal or regulatory requirements
    • Maintain audit trails or logs

    When data is no longer required, we securely delete or anonymize it.

    9. Children's Privacy

    Our services are not intended for children under the age of 16. We do not knowingly collect data from minors. If such data is identified, we will promptly delete it.

    10. Updates to This Policy

    We may revise this policy periodically. Updates will be reflected by the “Last Updated” date above. In case of significant changes, we may notify you via service announcements or product interfaces.